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Privacy Policy

Last updated: July 2026 · Compliant with the Digital Personal Data Protection Act, 2023 (India)

The short version: your video never leaves your store. All AI processing happens on the edge device on your premises. Only text metadata — timestamps, event scores, attendance logs — reaches our cloud. We cannot watch your cameras even if we wanted to.

1. What We Collect

On the edge device (your premises — never uploaded)

DataPurposeStored where
Video framesReal-time AI detectionRAM only — never saved
Video clipsEvidence for security alertsDevice SSD, 30-day rolling deletion
Staff face embeddingsAttendance recognitionDevice SSD only

In the cloud

DataPurposeRetention
Owner name, phone, emailAccount & notificationsUntil account deletion
Staff names, roles, salary configurationHR managementUntil staff deactivation
Event metadata (type, score, zone, time)Alert history1 year
Attendance & salary recordsPayroll & legal complianceAs required by law

2. What We Never Collect

  • Raw video — video frames are never transmitted to the cloud
  • Face images — only mathematical embeddings (512 numbers), never photos, and only on your device
  • Customer biometrics — visitors are detected as persons but never identified
  • Audio — no audio recording or processing
  • Location tracking — no GPS or location data from staff phones

3. Lawful Basis for Processing

  • Staff face recognition — consent (you obtain staff consent during enrollment; we provide a consent form template)
  • Security monitoring — legitimate interest in property protection
  • Attendance tracking — employment relationship
  • WhatsApp notifications — your opt-in during setup

4. Your Responsibilities as a Store Owner

  • Obtain informed consent from each staff member before face enrollment
  • Display a notice on premises: “This premises uses AI-powered CCTV for security”
  • Delete staff face data from the device when an employee requests it or leaves

5. Your Rights (DPDP Act §11–13)

  • Access — request a copy of your data: privacy@kairoslabs.in
  • Correction — request corrections to attendance or salary records
  • Erasure — staff face data is deleted from the edge device on request
  • Grievance — grievance@kairoslabs.in, or the Data Protection Board of India

6. Third-Party Processors

ProcessorPurposeData shared
SupabaseDatabase hostingEvent metadata, attendance
TwilioWhatsApp / SMS deliveryPhone numbers, message text
CloudflareSecure clip tunnelEncrypted traffic only
RazorpayPaymentsName, phone, payment details

7. Contact

Data Protection Officer: privacy@kairoslabs.in
Grievance Officer: grievance@kairoslabs.in
Kairos Labs Pvt. Ltd. — India

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